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[PRODUCTION]Line 2: Custom drawstring bag order #EU-1045 is in final assembly.
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[PROTOTYPING]Custom canvas tote prototype completed in 5 days for US client — ahead of schedule.
[ORDERS]3 new wholesale inquiries for custom drawstring bags from Europe received today.
[REQUEST A QUOTE]Get a custom PVC bag, drawstring bag or canvas tote quote within 24 hours — no commitment.
[7-DAY PROTOTYPE]Fastest sample turnaround in South China — PVC bags & drawstring bags in 7 business days.
[SUPPLY CHAIN]New PVC films & canvas fabrics sourced from South China City market.
[PRODUCTION]Line 2: Custom drawstring bag order #EU-1045 is in final assembly.
[QC REPORT]AQL 2.5 inspection passed — latest canvas tote batch cleared for export.
[AQL 2.5 QUALITY]Every shipment inspected to AQL 2.5 standard before leaving our Shenzhen factory.
[MATERIAL]New transparent PVC film & frosted PVC arrived at warehouse, quality inspection in progress.
[PROTOTYPING]Custom canvas tote prototype completed in 5 days for US client — ahead of schedule.
[ORDERS]3 new wholesale inquiries for custom drawstring bags from Europe received today.
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Quality Claim & Refund Policy

Last Updated: April 2025

1. Overview

At Eurasia Wing, we understand that in real-world B2B international trade, physically returning dozens of cartons of goods across borders is neither practical nor necessary. Our policy is built on two pillars: prevention first (pre-shipment video approval so problems never leave our factory) and fast resolution (refund or free remake if we are at fault). This policy applies to all custom PVC bags, drawstring bags, and canvas bags manufactured by Eurasia Wing.

2. Quality Guarantee & Defect Policy (AQL 2.5)

We stand behind every stitch. Our production strictly follows the international AQL 2.5 quality control standard. We guarantee that all products will meet the specifications of your approved "Golden Sample". If functional defects exceed a 2% rate upon arrival, we will take full responsibility without dispute.

Our Signature Case

The "Zero-Compromise" Promise

Why brands trust us for the long term.

Three years ago, we partnered with a US-based designer brand for a crucial holiday launch. The order was for 5,000 custom-designed tote bags featuring a specialized matte-black metal zipper. Everything went smoothly until the final pre-shipment inspection.

During our routine extreme-temperature stress test — which simulates harsh ocean freight conditions — our QC team discovered a subtle issue: about 2% of the custom zipper pulls showed a very slight color fading.

For many factories, a 2% minor defect rate on hardware might be considered "acceptable" to ship, hoping the client wouldn't notice. But at Eurasia Wing, we know that your brand reputation is built on perfection.

Instead of shipping the goods, we immediately contacted the client with the truth — and a solution:

Halted the entire shipment immediately.

Absorbed the $8,500 cost to rapidly re-cast and re-plate all 5,000 hardware pieces with an upgraded anti-oxidation coating.

Our workshop ran day and night to rework the bags within 6 days.

Upgraded shipping from sea freight to Air Freight at our own expense, covering the $12,000 price difference — ensuring the client didn't miss their holiday launch window.

The client successfully launched their collection on time with zero consumer complaints. Today, they remain one of our closest partners.

Our Philosophy

"Mistakes in manufacturing can happen, but how a factory handles them defines their character. We don't just manufacture bags; we protect your brand. When you work with us, you are buying peace of mind."

3. The "No-Surprise" Pre-Shipment Approval

To completely eliminate the need for cross-border returns, we enforce a strict Pre-Shipment Approval process on every bulk order:

Live Video Inspection

Before you pay the final balance, we will conduct a transparent live video call or provide high-definition photos of your bulk goods on our factory floor.

Your Right to Reject

We never ship what you haven't approved. If the bulk does not match the approved prototype, you have the right to reject it before shipping, and we will rework it at our own expense.

4. Acceptable Claim Conditions

Because international shipping is costly, we focus on resolution rather than returning physical goods. Claims for refunds or remakes will be unconditionally accepted if:

  • Products deviate from the approved Tech Pack or Golden Sample.
  • Functional defects (e.g., broken zippers, torn seams) exceed the AQL 2.5 tolerance.
  • The wrong materials or incorrect logo placements were used due to our error.

5. Invalid Claims

To protect our manufacturing process, claims will NOT be accepted if:

  • The final products perfectly match your approved sample, but you simply "changed your mind".
  • Color variations are within the industry-standard tolerance (±5%).
  • Damage occurred due to improper ocean freight handling (unless you opted for our CIF insured shipping) or improper storage after delivery.
  • The claim is submitted after the 7-business-day inspection period upon receipt of goods.

6. Claim Process & Localized USA Support

To initiate a claim, please contact us within 7 days of delivery:

  1. Contact Us: Email your dedicated account manager with your PO number and clear photos/videos of the issue.
  2. Evaluation: Our QC team will evaluate the evidence within 48 hours.
  3. USA Local Support: For North American clients, if a physical return of defective samples is required for inspection, you do NOT need to ship them to China. You can send them directly to our California Processing Center for faster resolution.
  4. Resolution: If approved, you can choose a Full/Partial Refund (via original payment method), a Free Remake in the next batch, or Store Credit.

7. Non-Refundable Fees

  • Sample development fees (These are fully refundable only when the corresponding bulk order is placed).
  • Custom mold or hardware tooling costs.

8. Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit, please notify us immediately with photographic evidence and the carrier's documentation. We will work with the shipping carrier to file a claim and will either replace the products or issue a full refund. We strongly recommend opting for our CIF insured shipping for high-value orders.

9. Dispute Resolution

If you disagree with our claim decision, we encourage you to contact your dedicated account manager directly. We are committed to finding fair and reasonable solutions within 5 business days. If a resolution cannot be reached, disputes may be escalated according to the terms outlined in our Terms of Service.

10. Contact & Support Centers

For claim requests or questions about this policy, please contact us:

Global Manufacturing HQ (China)

Email: [email protected]

WhatsApp: +86 15362846344

Room 302, Building 3, Sanlicheng Industrial Zone, No. 92 Pinglong West Road, Pinghu Town, Longgang District, Shenzhen, China

North America Processing Center (USA)

For North American clients: defective samples can be sent directly to our California Processing Center — no cross-Pacific shipping required.

Address: Contact your account manager for the current California address.