Return & Refund Policy

1. Overview

At Eurasia Wing, we are committed to delivering high-quality products that meet your specifications. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted for our B2B manufacturing services. Please read this policy carefully before placing an order.

2. Quality Guarantee

We guarantee that all products manufactured by Eurasia Wing will:

• Meet the specifications agreed upon in the order confirmation
• Be free from material defects and workmanship issues
• Pass our rigorous quality control inspections
• Comply with applicable safety and quality standards

3. Inspection Period

Upon receiving your order, you have 7 business days to inspect the products and report any quality issues or discrepancies. Claims made after this period may not be accepted unless the defect was not reasonably discoverable during the initial inspection.

4. Acceptable Return Conditions

5. Return Process

To initiate a return, please follow these steps:

1. Contact Us Immediately: Email us at [Insert Email Address] or WhatsApp +1 971-666-3682 within 7 business days of receiving your order.
2. Provide Documentation: Include your order number, detailed description of the issue, and clear photographs showing the defects or problems.
3. Await Authorization: Our quality team will review your claim within 2-3 business days and provide a Return Authorization (RA) number if approved.
4. Return Shipping: Ship the products back to our facility using the provided RA number. Return shipping costs will be covered by us if the return is due to our error or defects.
5. Inspection: Once we receive the returned products, we will inspect them within 5 business days.

6. Refund Options

If your return is approved, you may choose one of the following options:

• Full Refund: We will refund 100% of the product cost to your original payment method within 10-15 business days.
• Replacement: We will manufacture replacement products at no additional cost and ship them to you.
• Credit: Receive store credit for the full amount to use on future orders.
• Partial Refund: For minor defects affecting only a portion of the order, we may offer a partial refund or discount.

7. Non-Refundable Items

The following items and fees are non-refundable:

• Sample development fees (unless bulk order is placed as agreed)
• Custom mold or tooling costs
• Design and development fees
• Shipping and handling fees (unless return is due to our error)
• Products that have been customized with your branding or logos

8. Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit, please notify us immediately with photographic evidence and the carrier's documentation. We will work with the shipping carrier to file a claim and will either replace the products or issue a full refund. We recommend purchasing shipping insurance for high-value orders.

9. Pre-Production Approval

To minimize the risk of returns, we strongly recommend:

• Ordering samples before placing bulk orders
• Reviewing and approving pre-production samples
• Conducting on-site or third-party inspections before shipment
• Clearly communicating all specifications and requirements

Once you approve pre-production samples, the bulk production will follow the same specifications. Returns based on approved specifications will not be accepted.

10. Dispute Resolution

If you disagree with our return decision, we encourage you to contact our customer service team to discuss the matter further. We are committed to finding fair and reasonable solutions. If a resolution cannot be reached, disputes may be escalated according to the terms outlined in our Terms of Service.

11. Contact Us

For return requests or questions about this policy, please contact us: